Start with the short form. I’ll review your details and work out what you need. If I need more info, I’ll ask for it. You’ll get a quote, and the diagnostic fee is paid first. Then you send your device to our secure PO Box with any major courier. I’ll inspect it, confirm the full quote, and put the diagnostic fee toward the final cost if you go ahead. Once the work’s done and payment clears, I’ll send it back.

Yes, usually. However, I won't perform remote diagnostics for obvious malware infections to ensure security.

Absolutely! Our remote service uses encrypted and trusted tools widely recognized in the IT industry. I also take extra precautions to ensure both your safety and mine.

Yes, I do! You can even request an online meeting to discuss your custom PC needs.

You send your device to us without visiting in person. Choose a courier you trust, send it to our secure intake address, and we’ll take care of the rest. When the work’s finished, we’ll send your device back to you.

You can use any major courier, including DPD, as long as they can deliver to our secure PO Box address.

It depends on the job. The standard target is 5 days. If I can diagnose your device remotely, it can be quicker because I can line up the parts sooner.

Not at this time, looking into the methods in speeding that up

For a desktop PC, send the unit itself. For laptops and compact PCs, include the power adapter. If you’re sending a mobile device, include the charger too.

No, not at this time.